FAQ's
For immediate answers to the most frequently asked questions regarding our service, simply click on any of these topics. If you have a question that is not listed here, please feel free to contact us at anytime.
Prescription basics
Any medication marked as prescription (Rx) needs a valid prescription from a licensed doctor who is treating you. Over-the-counter products do not.
Upload it to your account, or email or fax a copy. We may also ask you to mail the original so it stays on file for refills.
Yes. Give us your doctor's details and we'll request your prescription at no extra charge.
Sign in to your account to check your order status, or contact our team and we'll check for you.
Yes. You can buy up to a 3-month supply for personal use at one time. Longer prescriptions are filled as refills.
Often, yes. We verify every prescription, and prescriptions in other languages can usually be translated free of charge. We never accept narcotics or controlled substances.
Prices and savings
Up to 80% on prescription medications, thanks to our licensed Canadian and international pharmacy partners.
Choose a generic version where one is available, and order a larger supply when your prescription allows. A larger quantity brings down the price per pill.
Yes. We carry both brand name and generic medications, and generics are usually priced even lower.
Yes. Along with prescription medications, you can shop over-the-counter and pet medications.
Paying for your order
We don't accept insurance as payment. We can give you a receipt to send to your insurer, though they may not reimburse it.
We accept American Express, MasterCard, Visa bank accounts. We can also process the below methods:
- Direct withdrawal from a checking account
- Personal Check/International Money order
- Wire Transfer
Medication quality
Orders are filled by a licensed Canadian pharmacy or by our contracted international pharmacies and fulfillment centers.
The same medication can be sold under a different brand name or in different packaging, depending on the country it comes from. The active ingredients are the same.
Yes. Licensed pharmacist counselling is available Monday through Friday.
Delivery
Delivery takes about 2 weeks once your order and prescription are received, and we guarantee arrival within 30 days.
Shipping is charged per order, not per item.
Contact our team by phone or email as soon as possible and we'll help.
Returns, refunds and recalls
Call us. We'll let you know whether to return it or dispose of it, and give you a reference number.
Contact us and we'll make it right with a refund or a free reshipment.
Account and order help
Check your spam or junk folder. If it isn't there, contact our team and we'll resend it.
Contact our team and we'll look into it for you.
We aim to reply within one business day. Holidays may cause short delays.
Privacy
Yes. Information you send through our website is encrypted with SSL. See our Privacy Policy for details.