IMPORTANT NOTICE REGARDING OUR SERVICE DURING THE COVID-19 PANDEMIC
Covid-19 Service Update

At Best Price Rx, the health and safety of our customers and staff is our highest priority. Due to the worldwide Covid-19 pandemic affecting us all, there have been some changes within our industry in general, and in our company specifically, that we want to make our customers aware of.

Call Center

Our current call center hours of operation are 6:00 am – 9:00 pm, seven days a week. If you are experiencing increased hold times or are calling outside of these hours, please leave us a message or send us an email and we will get back to you as soon as we can. Due to increased demand on telephone networks worldwide, you may experience some intermittent connection problems. If this happens our agents will call you back.

Shipping

We are currently seeing delays in our regular shipping times. Our normal shipping time averages 1 - 2 weeks. Shipments may now take an additional 2 – 4 weeks or more to arrive, depending on the source country of your order. Shipments from the United Kingdom and Canada are generally quicker than from other countries.

Please note that these times are averages and individual shipping times will vary. We highly recommend that you place your order at least 2 – 4 weeks or more ahead of your normal reorder time to avoid running out of your medication.

These are industry-wide delays and are mainly occurring due to disruptions in local postal delivery in the countries where our customers live. They are temporary, and we thank the shipping and delivery personnel who are working hard for all of us during this global crisis.

Please Note: We are now resuming our normal 30-Day Shipping Guarantee. We will provide updates as the situation changes.

Our Commitment

If you have any questions about any changes in our service please do not hesitate to contact us. Our staff are working tirelessly to ensure the timely fulfillment and delivery of all orders. The health of our customers and staff is our highest priority and we remain committed to providing service at the highest level.

We thank you for your support in these challenging times.

Management and Staff
Best Price Rx

How To Order

Option 1:

Place your order online

Simply follow these steps to place your order

  • Search for your medications by entering the brand name or the name of the active ingredient.
  • Choose the dosage that you are currently prescribed and click on Add to Cart. After adding all of your medications to your
  • shopping cart, click on Continue Checkout. After completing your online order, send us
  • a copy of your prescription or provide us with your doctor's contact information so we
  • can request your prescriptions.
Search for your medications
Option 2:

Place order by phone

Please call us at toll free

1-888-487-4224

and one of our customer service representatives will be happy to place your order over the phone.

Placing your order over the phone is suggested as we will need to call you to verify your order details if you choose the first ordering option. As well, we will be glad to answer any questions you might have over the phone.

Option 3:

Place order by mail/fax

Complete and sign the Order Form . Send completed signed forms via toll-free fax to 1-888-325-3149 or send them by mail to:

Best Price Rx
3219 Yonge St
Suite 306
Toronto, ON, Canada
M4N 3S1

* Returns not accepted at this address. Contact us for more information.

Please note that mailing your order can significantly delay the overall processing time. Mail can take up to 7 days to arrive. We strongly suggest that you use a fax machine if you decide to complete the order forms manually, as we will receive and process your fax right away.

Print order form

Please note that we are only able to dispense your order once we receive a valid prescription if there are products in your order which require a prescription in your country.

We offer a free call doctor service - if you prefer that we call your doctor for your prescriptions, simply provide your doctor's contact information and we will request the prescriptions directly from them.

Mailing Address:

(Through our main mailing hub)
Best Price Rx
3219 Yonge St
Suite 306
Toronto, ON, Canada
M4N 3S1

*Returns not accepted at this address.
Contact us for more information.

Phone Numbers:
Toll Free Phone: 1-888-487-4224 Toll Free Fax: 1-888-325-3149
Hours of Operation:

6:00 am to 9:00 pm (CST), 7 Days a Week