COVID-19 SERVICE UPDATE – OCTOBER 2020
Covid-19 Service Update

At Universal Drugstore, the health and safety of our customers and staff is our highest priority. Due to the worldwide Covid-19 pandemic affecting us all, there have been some changes within our industry in general, and in our company specifically, that we want to make our customers aware of.

Call Center

Our call center hours of operation are 6:00 am – 9:00 pm on Monday to Friday, and 7:00 am – 7:00 pm on Saturday and Sunday. If you are experiencing increased hold times or are calling outside of these hours, please leave us a message or send us an email and we will get back to you as soon as we can. Due to increased demand on telephone networks worldwide, you may experience some intermittent connection problems. If this happens our agents will call you back.

Shipping

We are now seeing improvements in our shipping times. However, things are not yet back to normal and there are still delays occurring. Our normal shipping time averages 1 - 2 weeks. Shipments may take an additional 2 – 4 weeks or more to arrive, depending on the source country of your order. Shipments from the United Kingdom and Canada are generally quicker than from other countries.

Please note that these times are averages and individual shipping times will vary. We highly recommend that you place your order at least 2 – 4 weeks or more ahead of your normal reorder time to avoid running out of your medication.

These are industry-wide delays and are mainly occurring due to disruptions in local postal delivery in the countries where our customers live. They are temporary, and we thank the shipping and delivery personnel who are working hard for all of us during this global crisis.

Please Note: We are now resuming our normal 30-Day Shipping Guarantee. We will provide updates as the situation changes.

Our Commitment

If you have any questions about any changes in our service please do not hesitate to contact us. Our staff are working tirelessly to ensure the timely fulfillment and delivery of all orders. The health of our customers and staff is our highest priority and we remain committed to providing service at the highest level.

We thank you for your support in these challenging times.

Management and Staff
Best Price Rx

Return Policy

We want you to feel 100% confident in using our prescription services.

If you are unsatisfied with your order for any reason, please call us at 1-888-487-4224 to authorize a return and we will credit your account for the unused portion of your medication upon receipt of your return. For example, if you ordered 90 tablets and returned 60 days, we will credit you for the unused 60 tablets.

Returns must be authorized within 90 days of the medications ship date.

Please note that for your safety no products are ever restocked or resold.

Mailing Address:

(Through our main mailing hub)
Best Price Rx
3219 Yonge St
Suite 306
Toronto, ON, Canada
M4N 3S1

*Returns not accepted at this address.
Contact us for more information.

Phone Numbers:
Toll Free Phone: 1-888-487-4224 Toll Free Fax: 1-888-325-3149
Hours of Operation:

6:00 am to 9:00 pm (CST), Monday to Friday
7:00 am to 7:00 pm (CST), Saturdays and Sundays